language

    First there was globalization, the interconnections of commerce, culture, and finance that underpin the modern world. And just behind there was global marketing: the efforts to sell anything and everything to the consumers and companies that live and thrive in this globalized world.

    Today marketing is a truly global activity with freelancers in France delivering social media in Sydney, and consultants in Chicago working on digital projects in Denver, Dubai, and Denmark.

    The skills in the toolbox of the modern marketer are applicable in markets and across industries worldwide.

    The SEO strategies that work on Google in Georgia also work for Google in Vancouver, London, Mumbai, and Singapore.

    The colors that work well together in Berlin work equally well together in Cape Town.

    Even a momentary glance at the media, advertising, and marketing awards presented this year in Cannes indicate that good marketing works across cultures with winners drawn from almost a dozen different countries in the Branded Content category alone.

    Yet there are some elements of marketing that have trouble translating across borders. We’ve written before about the issue of culture when it comes to communicating a marketing message internationally, but there is something even more basic than culture that can make it hard – if not impossible – to market effectively outside of a company’s home country.

    Language.

    Marketing in a Foreign Language is Hard

    When taking a marketing message to another country there’s a fairly strong chance that the marketing team will have to start communicating in another language.

    Sure, you could be lucky and be translating your campaign from Australia to New Zealand or from Germany to Austria, but in many or even most cases moving just one country over on the map means adjusting to a new language.

    (And don’t forget: even if the language next door is officially the same, this doesn’t always mean your message will translate perfectly. Example? Ask an Australian and an American what thongs are and you’ll get tow entirely different answers…)

    There are plenty of examples where marketers have been lazy and run their slogan through the equivalent of Google Translate to determine exactly how they’ll sell their product or service in a new country. We laugh at these and even cringe, promising ourselves that this would never happen in our company – yet time and again these sorts of errors are made as firms succumb to their lack of language skills.

    So What Languages Should Your Marketing Agency Speak?

    If you are taking your brand global then your marketing agency is going to have to be able to keep up.

    They’ll need the staff, the resources, the creativity, and the professionalism to deliver for you.

    But they’ll also need the language skills to keep up in a global world.

    At a minimum they’ll need to speak English – after all, you speak English and you’ll want to be comfortable communicating your demands, goals, and expectations to them.

    But what other languages will help you reach the world’s biggest consumer audiences?

    Let’s dive into the data.

    First, consider which languages have the most native speakers. The global top 5 reads like this:

    1. language-familyMandarin
    2. Spanish
    3. English
    4. Hindi
    5. Arabic
    6. Portuguese
    7. Bengali
    8. Russian
    9. Japanese
    10. Punjabi

    So should you focus on firms that can deliver services in Mandarin, Hindi, and Arabic? Not necessarily. Things are a little more complicated than that.

    Alongside this list we can look at what languages have the highest total number of speakers, both native and second language users:

    1. Mandarinlanguage-girls
    2. English
    3. Arabic
    4. Spanish
    5. Hindi
    6. Russian
    7. Portuguese
    8. Bengali
    9. French
    10. Urdu

    But now consider which of these languages are truly global; that is, how many are official languages in more than a handful of closely related countries?

    Mandarin, for example, is an official language in just three countries: China, Taiwan, and Singapore. It might be the most widely spoken language in the world, but unless you are marketing in those countries its unlikely you’ll need marketers with a good working knowledge of Mandarin.

    English, on the other hand, is the official or de facto official language of 60 countries worldwide – everywhere from North America to Africa to Asia to Australia and Europe, too.

    Arabic might be associated with the Middle East, but is well-understood and spoken widely in Africa, too.

    Spanish has its home in Europe, but it is hard to market successfully in South and Central America without a knowledge of the tongue. If you’re interested to learn how to speak Spanish, try this curso de español.

    Hindi, Bengali, and Urdu are like Mandarin: regionally focused and important only for marketing to the large groups of native speakers who have this language and no other in their arsenal.

    French, on the other hand, will give you access to markets in Europe, North Africa, parts of the Middle East, the Pacific, the Caribbean, and not forgetting Canada, too.

    So with all of this in mind, what languages should your marketing agency be confident marketing in?

    Three Guidelines to Follow

    On top of the advice previously given to choose an agency that speaks English, what else should guide your decision when it comes to the language skills of your marketing agency. Here are three guidelines to keep in mind:

    Customers come first

    No matter what the language you speak or the language your agency speaks, the most important consideration is the language your customer speaks. If you are taking your product to a new country make sure you find out what the people speak and understand and find an agency that fits with this. It might be the biggest agency on the block, or it might be a small boutique shop – but make sure you understand your customers before trying to make them understand you.

    Don’t go by the books

    So an official language of the country is French – does this mean you should market in French? Unfortunately, no. The official language of a country is a good guide to how you might communicate with the government or with a certain sector of the population, but it doesn’t always mean all the locals speak it well. Consider Switzerland, for example, where you’ll need at least three different languages (French, Italian, and Swiss German) to communicate with the country, and perhaps a fourth, too, if you want to target rural areas, too. A French campaign in the landlocked Alpine country will have very little cut-through despite the language’s official status.

    Test, and test again

    So your agency says they speak German and Spanish and are ready to take your campaigns to some of the biggest markets in Europe? Great – now test them. Unfortunately, what one person considers a ‘fluent’ level of language knowledge might only appear to be ‘conversational’ to a consumer, or even worse. Test your agency with a small task, have an expert look over their work, and make the agency earn your confidence and trust before putting them in charge of your brand in a new market. Don’t accept an agency on their word alone – look for the proof that should be in their linguistic pudding, so to speak.

    Conclusion

    Marketing is a global game and making sure your marketers are up to the job of hitting your targets in a linguistically diverse world is essential. Like SEO skills and the ability to produce fantastic copy on demand, the ability to deliver marketing in the languages your customers speak is an important part of any agencies professional arsenal.

    When choosing your agency for an international campaign, then, you need to take care to do your customer research first, avoid being misled by official documents or superficial impressions of the country, and test your agency with smaller tasks until you are sure they can deliver.

    Share.

    38 Comments

    1. 764609 223520There some interesting points more than time here but I dont know if I see them all center to heart. There exists some validity but Let me take hold opinion until I look into it further. Really good post , thanks and now we want more! Included with FeedBurner at the same time 606882

    2. Hey! I know this is kinda off topic but I was wondering
      which blog platform are you using for this website? I’m getting tired of WordPress because I’ve had problems with hackers and I’m looking at options for another
      platform. I would be fantastic if you could point me in the direction of a good platform.

    3. I’ve learn a few just right stuff here. Certainly value bookmarking for revisiting.
      I surprise how so much attempt you put to create one of these excellent informative site.

    4. My partner and I stumbled over here coming from a different website and thought I may
      as well check things out. I like what I see so now i’m following you.
      Look forward to looking into your web page again.

    5. I feel that is among the most vital information for me. And
      i’m satisfied reading your article. But should remark on few normal things, The
      web site taste is perfect, the articles is truly excellent : D.

      Excellent activity, cheers

    6. I love your blog.. very nice colors & theme. Did you make this website yourself
      or did you hire someone to do it for you? Plz reply as I’m looking to design my own blog and would
      like to know where u got this from. cheers

    7. Woah! I’m really digging the template/theme of this website.
      It’s simple, yet effective. A lot of times it’s very hard to get that “perfect balance”
      between user friendliness and visual appearance.
      I must say you’ve done a fantastic job with this.
      Additionally, the blog loads very quick for me on Opera.
      Outstanding Blog!

    8. Link exchange is nothing else except it is simply placing the other person’s website link on your page at
      suitable place and other person will also do same for you.

    9. Hi there everyone, it’s my first go to see at this
      web site, and post is actually fruitful in favor of me, keep up posting
      these types of content.

    10. I’m not that much of a internet reader to be honest but your sites
      really nice, keep it up! I’ll go ahead and bookmark
      your website to come back down the road. Many thanks

    11. I am really enjoying the theme/design of your web site.
      Do you ever run into any web browser compatibility problems?

      A small number of my blog audience have complained about my website not operating correctly in Explorer but looks great in Opera.
      Do you have any tips to help fix this issue?

    12. Nice weblog right here! Also your site rather a lot up very
      fast! What web host are you the usage of? Can I get your affiliate link for your host?

      I desire my site loaded up as fast as yours lol

    13. Spot on with this write-up, I really believe this site needs a lot
      more attention. I’ll probably be returning to read through more, thanks for the info!

    14. Your style is really unique compared to other folks I have read stuff from.
      Thanks for posting when you’ve got the opportunity, Guess I will just bookmark this site.

    15. I’m really enjoying the theme/design of your blog.
      Do you ever run into any browser compatibility issues?
      A couple of my blog audience have complained about my site not working correctly in Explorer but looks great in Chrome.

      Do you have any recommendations to help fix this problem?

    16. Hmm it looks like your site ate my first comment (it was super long)
      so I guess I’ll just sum it up what I had written and say, I’m thoroughly enjoying your blog.
      I too am an aspiring blog blogger but I’m still new to the whole thing.
      Do you have any points for newbie blog writers? I’d definitely appreciate it.

    17. I’m really enjoying the theme/design of your web site.

      Do you ever run into any internet browser compatibility issues?
      A couple of my blog visitors have complained about my site not working correctly in Explorer but looks
      great in Safari. Do you have any recommendations to help
      fix this problem?

    18. If you would like to obtain a good deal from this piece of writing then you have to apply
      these techniques to your won web site.

    19. Neat blog! Is your theme custom made or did you download it from somewhere?
      A theme like yours with a few simple tweeks would really make my blog stand out.
      Please let me know where you got your design. Appreciate
      it

    20. I’m not positive the place you are getting your information, but
      good topic. I must spend some time learning much more or working out
      more. Thank you for magnificent information I was
      in search of this information for my mission.

    21. Spot on with this write-up, I really think this web site needs a lot more attention. I’ll probably be back again to read more, thanks for the advice!

    22. This design is steller! You definitely know how to keep a reader entertained.

      Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!) Great job.

      I really loved what you had to say, and more than that, how you presented it.
      Too cool!

    Leave A Reply